Refund and Cancellation Policy

Last updated: 20 September 2026

GuideKart is owned and operated by Ritesh Gupta. This policy explains when we consider refunds and cancellations for digital purchases made on https://guidekart.in.

Digital products are generally non-refundable after delivery

Every product we sell is a digital file that is delivered instantly on payment. Because the file cannot be "returned" after delivery, our purchases are generally non-refundable once the download link has been successfully generated or delivered.

When we will consider a refund

• Duplicate payment — you were charged more than once for the same order.
• Payment completed but product not delivered — the payment was successful, but the download link was never generated or delivered and support cannot resolve the delivery.
• Technically defective file — the delivered file is corrupted or unreadable and we cannot supply a working replacement.

What is not normally a ground for refund

Subject to applicable law, these are not normally grounds for refund after successful delivery:

• Change of mind or dissatisfaction with the subject matter of the guide.
• Failure to use, apply or read the product.
• Not achieving a specific result you were hoping for. GuideKart does not promise any guaranteed financial, health, relationship, professional or other outcome.

How to request a refund

Please contact [email protected] within 7 calendar days of your purchase. Include:

• The email address you used at checkout.
• The Razorpay order ID or payment ID (from the confirmation email).
• A clear description of the issue.

We review each request individually. If approved, the refund is initiated to your original payment method through Razorpay within 5–7 business days of approval. Your bank or card network may take additional time to reflect the credit in your account.

Cancellations

An order can be abandoned or cancelled before successful payment. Once payment is completed and the digital product or download link has been generated or delivered, the order cannot ordinarily be cancelled.

Failed or pending payments

If your bank or UPI provider debited the amount but the payment did not confirm as successful on Razorpay, the amount is normally auto-reversed by the payment provider within 5–7 business days. If it does not reverse in that window, please contact [email protected] with your bank reference and we will help you trace it with Razorpay.

Consumer rights

Nothing in this policy is intended to limit or waive any right you have under applicable Indian consumer-protection law.